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Below are some of the questions we are frequently asked about our services. If you have a question not answered below, please don’t hesitate to contact us at 303-617-2300. If you or someone you know is experiencing a mental health, substance use, or emotional crisis, call 844-493-8255 to speak directly with a mental health counselor 24/7/365.

In the event of a life-threatening emergency, call 911.

Can I schedule an appointment to begin therapy at Aurora Mental Health Center?

You do not need to schedule an appointment to begin therapy at Aurora Mental Health Center. We have two Connect to Care locations where you can begin your treatment immediately. However, you may want to call us before coming in so that we can help you connect with the proper care.

Why can’t I schedule an appointment?

We have found that we can see people more effectively for their first visit if they do not have an appointment. This way you can come in whenever is convenient for you. Upon meeting with your Connect to Care provider, if it is determined that you will benefit from meeting regularly with a therapist we will match you with a provider and at that point you will schedule regular appointments that are convenient for you and your therapist.

What insurances do you accept?

Aurora Mental Health Center accepts Medicaid, Medicare, and a variety of third-party insurances. We also offer a sliding fee scale to people who do not have insurance and live in Aurora.

What should I bring with me when I go to the Connect to Care Center?

Please bring your photo ID and your insurance card if you have insurance. If you don’t have insurance, please bring proof of address and a document that verifies your annual income. If you are bringing a child you will be asked to attest that you have authorization for medical decision-making for the child. Please bring any court documents or other legal authorization if this situation applies to your family.

When are the best times to go to Connect to Care Center?

We are typically busiest first thing in the morning and at 4 p.m. and after.

Where are the centers located and what are their hours?

We are located in North Aurora at 791 Chambers Road. The location is open from 8 a.m. to 7 p.m. Monday through Thursday and 8 a.m. to 5 p.m. on Friday. It is recommended to arrive two hours prior to closing to allow providers with the time to assist you effectively.

How old do I have to be to sign up for my own therapy?

In Colorado, minors 15 and older can consent to their own treatment without their parents being present. We do request that parents are present for children ages 15-18 if their treatment involves prescription medication.

Can I receive medication services at the Connect to Care Centers?

Medication services are provided only at the recommendation of an Aurora Mental Health Therapist. We typically do not provide same-day medication services.

What can I expect the first time I call?

We understand that explaining your situation can be uncomfortable. Please understand that helping you is our top priority and we will make the experience as reassuring and stress-free as possible. In your initial call, one of our supportive staff will direct you to a professional counselor who is well trained to help with any mental health needs you may have. Our experts will gather the information they need to assess the situation and do what they can to help immediately. Questions a counselor asks you may include: What prompted you to call today? How long has this been going on? Have you ever had treatment for this before? Was the treatment helpful?

Can you require my adult family member to get treatment?

We are unable to require anyone to participate in therapy with us. However, we can talk with you about how to approach your loved one and encourage them to seek help.

Can I require my child to receive treatment?

Parents and legal guardians have the authority to bring their child in for treatment; however, therapy will only be effective if the child is willing and able to participate. Our therapists are happy to talk to children at their first appointment about how therapy works to try to ease some of their anxiety about meeting with a therapist.

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